Frequently asked questions
What is Trail & Train?
Trail & Train offers private walk-and-train sessions and one-on-one training in Moorabbin and surrounding suburbs. We combine enrichment, exercise, and obedience in every service.
What makes your walks different?
Our walk & train sessions are focused, one-on-one sessions designed to promote calmness, leash manners, and mental stimulation. These aren't casual strolls — they’re intentional, structured outings tailored to your dog’s needs.
Payments
All payments must be made in full at time of booking. Payments can be made via the following:
Cash payments
Bank transfers (preferred). Bank transfers must be cleared before the session commences*
Do you offer group walks?
We only offer private one-on-one training walks to ensure your dog receives our full attention and tailored support. However, socialisation is still an important part of what we do — we often encounter other dogs out and about and use these moments to build calm, appropriate social skills. Where suitable, our own dog may also join the walk to provide safe, guided social interaction.
Can I book regular weekly training walks?
Absolutely! We encourage consistency. Many clients choose recurring bookings to help build good habits and maintain routine.
What’s a Walk & Train session?
A hybrid service that combines walking with focused training. Ideal for dogs needing help with skills like recall, loose-leash walking, or reactivity.
What if I need something custom?
We offer longer or tailored visits for existing clients by request. Just reach out and we’ll see what’s possible.
How do I get started?
Head to our Contact Page and tell us a bit about your dog. We’ll be in touch to chat about the best service for you.
Do you work with reactive or anxious dogs?
We do — especially through our private training or walk & train sessions. If your dog has specific behavioural needs, get in touch to see how we can help.
Are you insured and qualified?
Yes, we are fully insured and have years of hands-on experience working with dogs of all types in both daycare and training environments.
Do you train using positive reinforcement?
Yes — all of our training is based on modern, reward-based methods that focus on clear communication, engagement, and trust.
How do I book a service?
You can book directly through our website or by contacting us via email or phone. Once we’ve learned a bit about your dog, we’ll help you choose the right service and schedule your first session.
Do you offer training for puppies?
Yes! Our private training and walk & train sessions are perfect for puppies learning the basics like leash manners, recall, and social skills.
Can I meet you before booking?
Absolutely! We offer complimentary phone consultations to discuss your dog’s needs and answer any questions before booking.
Will my dog always work with the same person?
Yes. Since this is a solo-run business (for now!), your dog will always work with the same familiar trainer, helping build trust and consistency.
Do you offer weekend or evening services?
Currently, we operate weekdays and Sunday. Get in touch and we’ll do our best to accommodate your schedule.
What if the weather is bad?
We still train in light rain — it’s great enrichment! In extreme weather (heat, storms), we’ll contact you to reschedule or adapt the service to an indoor training or enrichment session.
What’s your cancellation policy?
We ask for at least 24 hours’ notice for cancellations. Cancellations within 24 hours may incur a fee unless otherwise arranged.